SKU/Artículo: AMZ-0132425939
Implementing ITIL Configuration Management
Format:
Hardcover
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En stock
En stock
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0.64 kg
0.64 kg
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Sí
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Nuevo
Nuevo
Producto de:
Amazon
Amazon
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USA
USA
Sobre este producto
- Practical, Real-World ITIL Configuration Management–From Start to FinishThe IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making.Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way.You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment.Coverage includesAssessing your current configuration management maturity and setting goals for improvementGathering and managing requirements to align ITIL with organizational needsDescribing the schema of your configuration management database (CMDB) Identifying, capturing, and organizing configuration dataChoosing the best tools for your requirementsIntegrating data and processes to create a unified logical CMDB and configuration management serviceImplementing pilot projects to demonstrate the value of configuration management and to test your planningMoving from a pilot to wide-scale enterprise deploymentDefining roles for deployment and ongoing staffingLeveraging configuration management information: Reporting and beyondMeasuring and improving CMDB data accuracy Covers ITIL version 3. Preface xviiAcknowledgments xxiAbout the Author xxiiiChapter 1: Overview of Configuration Management 1Part I: Planning for Configuration Management 17Chapter 2: Gathering and Analyzing Requirements 19Chapter 3: Determining Scope, Span, and Granularity 37Chapter 4: Customizing the Configuration Management Process 55Chapter 5: Planning for Data Population 67Chapter 6: Putting Together a Useful Project Plan 85Part II: Implementing Configuration Management 97Chapter 7: Choosing the Right Tools 99Chapter 8: Implementing the Process 117Chapter 9: Populating the Configuration Management Database 127Chapter 10: Choosing and Running a Pilot Program 137Chapter 11: Communication and Enterprise Roll Out 149Part III: Running an Effective Configuration Management System 161Chapter 12: Building a Configuration Management Team 163Chapter 13: The Many Uses for Configuration Information 179Chapter 14: Measuring and Improving CMDB Accuracy 193Chapter 15: Improving the Business Value of Configuration Management 207Index 217
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