SKU/Artículo: AMZ-B0FDFVY6C4
I.T. Support: Fundamentals of IT Support: Learn IT support fundamentals to troubleshoot and resolve technical issues
Format:
Paperback
Detalles del producto
Disponibilidad:
En stock
En stock
Peso con empaque:
0.45 kg
0.45 kg
Devolución:
Sí
Sí
Condición
Nuevo
Nuevo
Producto de:
Amazon
Amazon
Viaja desde
USA
USA
Sobre este producto
- Start Your Tech Career with Confidence — Master the Core Skills of IT SupportWhether you're aiming for your first IT role or just want to understand how technology works behind the scenes, this book gives you everything you need to get started in IT support. Covering real-world troubleshooting, essential tools, and customer-facing skills, this guide is perfect for beginners and career switchers alike.Inside, you’ll gain a solid understanding of hardware, software, networking, operating systems, and cybersecurity basics — all tailored for the day-to-day realities of technical support. What You’ll Learn:✅ Core responsibilities and mindset of an IT support professional ✅ Troubleshooting hardware and software issues (Windows, macOS, Linux) ✅ Basics of networking: routers, IP addresses, DNS, and DHCP ✅ How to manage user accounts and permissions ✅ Common tools and ticketing systems (e.g., ServiceNow, Zendesk) ✅ Safe and secure IT practices, including password policies and malware removal ✅ Introduction to cloud platforms and remote support ✅ Communication and customer service skills for helpdesk environments ✅ Real-world scenarios and step-by-step support procedures ✅ Certification and career path tips (Google IT Support, CompTIA A+, etc.)
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AR$50.525
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AR$28.071
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